Question 1

Is the seat height adjustable?

Accepted Answer

While the seat itself is not adjustable, it's designed to be low for safety reasons (better stability with lower center of gravity) while providing comfortable accommodation for heights ranging from 4 feet 11 inches to 6 feet 6 inches.

Question 2

What is the ground clearance?

Accepted Answer

dashmoto® has 5.75" ground clearance.

Question 3

How far is the seat from the ground?

Accepted Answer

The seat base is 19.5 inches off the ground.

Question 4

Is dashmoto® water resistant or water proof?

Accepted Answer

The dashmoto® is water-resistant, providing protection against direct spraying water and splashes from all directions. It is not waterproof, as it is not designed for water submersion.

Question 5

The foot peg is too small. Do you have adaptive solutions?

Accepted Answer

We completely understand the various needs for adaptation. Because adaptive solutions come in many shapes and forms we currently do not offer adaptive accessories, however we encourage our customers to explore adaptive solutions that are available in the market such as velcro and pedal straps that can be customized to individual needs. And in case helpful, the foot peg is wrapped with silicone to ensure a secure grip, helping maintain proper foot positioning during rides.

Question 6

Are there any reflectors on dashmoto®?

Accepted Answer

There are no reflectors on the dashmoto®. This decision was made to maintain a clean aesthetic, considering its primary use indoors. For outdoor use, instead of traditional reflectors, integrated lights provide the visibility to see and be seen. Additionally, users can easily add reflectors according to their needs.

Question 7

Does the seat have arm rests?

Accepted Answer

The dashmoto® is designed without an armrest to prioritize safety. Keeping both hands on the handlebar ensures better control and responsiveness while riding. Additionally, the absence of an armrest contributes to keeping the dashmoto® lightweight, enhancing overall maneuverability.

Question 8

Where is the battery?

Accepted Answer

The battery is located under the seat.

Question 9

How long does it take to charge the battery?

Accepted Answer

The dashmoto® battery can be fully charged in 2.5 hours and gives you 15 miles of riding time on a fully charged battery, depending on the speed and surface you are riding on.

Question 10

Is dashmoto® foldable?

Accepted Answer

dashmoto® is foldable with just one click and has a removable seat for easy storage and transportation.

Question 11

How much space does dashmoto® occupy?

Accepted Answer

dashmoto® is very suitable to be kept indoors, with it occupying a space of H 17" (43 cm), L 40.6" (104 cm), and W 23.6" (60 cm) when the seat is removed and the dashmoto® is folded.

Question 12

Does dashmoto® fit my specific body type? What is the maximum rider weight?

Accepted Answer

The dashmoto® can comfortably handle riders weighing up to 375 lbs (170 kg). Its carbon fiber frame provides stability and durability, while the well-padded, supportive chair ensures a comfortable rider experience.

Question 13

How much does dashmoto® weigh?

Accepted Answer

dashmoto® weighs 42 lbs but when you remove the seat, it’s only 26 lbs making it incredibly easy for anyone to lift and carry.

Question 14

Is there a user manual or guide available online?

Accepted Answer

Every dashmoto® comes with a user manual. Here's the online version: https://drive.google.com/file/d/10i3gJJWSjJrRsQvR2OrdHML6CwzB-kuU.

We will also share helpful tips and guides on how to optimally ride and care for your dashmoto® on the blog.

Question 15

Can dashmoto® be customized with additional accessories or features?

Accepted Answer

The current version of dashmoto® comes in four different colors that you can choose from. You can also opt to include a dashmoto® saddle bag to integrate with your backrest.

Question 16

What is the warranty?

Accepted Answer

dashmoto® comes with a one-year warranty and service (not including wheels and brakes).

Question 17

What is the return policy?

Accepted Answer

You may return an unused (brand new) item within 7 days of the date of delivery. You will receive a refund for the purchase amount, less return shipping and handling fees of $250. Please note that original shipping charges are non-refundable.  If you have ridden the dashmoto® outdoors, you may be subject to a 10-20% restocking fees based upon inspection.

Question 18

If something went wrong how do you get it fixed?

Accepted Answer

If your dashmoto® has any functional problems you can contact our team and we will provide any support you need. This may include user-friendly instructions for minor issues, recommendations for local bicycle shops, or direct assistance from our team – our aim is to guarantee a seamless experience, ensuring that our early adopters, like yourself, have a stellar journey with dashmoto®.

Question 19

Is this covered by Medicare or insurance?

Accepted Answer

It's important to note that dashmoto® is not considered a medical device. For accurate guidelines on what is covered by Medicare or your insurance, we recommend reaching out to them directly.

Question 20

Where do you ship to?

Accepted Answer

We offer shipping for dash 3 purchases within the contiguous U.S. An additional charge of $495 applies for shipping to Alaska and Hawaii. Remote and/or hard to reach areas could also be subject to additional shipping charges.

Question 21

How do I make an order?

Accepted Answer

To place an order, click the "Order Now" button. Follow the instructions to select your color and accessories.

Question 22

Do you offer payment plan?

Accepted Answer

Yes, we offer flexible payment options through Shop Pay. You can choose to pay in installments over time, making your purchase more manageable.

Question 23

How does Shop Pay installment work?

Accepted Answer

To use Shop Pay Installment, select it at checkout and provide your date of birth and annual income. Choose a payment plan and enter the last 4 digits of your Social Security number for verification. Complete the transaction to start your installment payments. Note that eligibility requirements and terms may vary. For more information, visit Shop Pay's website.

Question 24

Where can I test ride the dashmoto® before purchase?

Accepted Answer

We offer pop up test ride series and test rides by appointment in San Francisco & Los Angeles, CA, Dallas, TX and Brooklyn, NY. We can also connect you with owner riders willing to share their experience. Email care@dashmoto.us to inquire, or head to https://dashmoto.us/testride for our upcoming schedule.

Question 25

What is the Florida sales tax refund?

Accepted Answer

Florida waives sales tax on mobility aid purchases for eligible customers. If you purchased a dashmoto® to support a physical mobility impairment, submit this form to request a tax refund: https://journey.dashmoto.us/tax-refund

Question 26

How do I start the ride? Does it need keys to turn it on?

Accepted Answer

dashmoto® does not require keys. To turn it on and start your ride, all you need to do is press the start button.

Question 27

How do the different riding modes work?

Accepted Answer

dashmoto® is equipped with three modes: Walk, Cruise, and Speed modes. The walk mode allows you to go up to 4 mph which is perfect for riding in crowds or supermarkets, the cruise mode allows up to speeds of 8 mph, making it perfect for relaxing rides around the neighborhood. The speed mode is perfect for commuting and having fun, with a maximum speed of 18 mph.

Question 28

Is dashmoto® suitable for daily commuting and casual use?

Accepted Answer

Yes, dashmoto® is built with daily commuting in mind while providing you with the ability to have fun with its speed mode. It is suitable for anyone, whether you have mobility issues or want a new way to commute through your city.

Question 29

Can dashmoto® be operated in the rain or inclement weather conditions? How does it perform in such conditions?

Accepted Answer

While dashmoto® is not specifically designed for inclement weather. With its water resistant frame and electronics there's no problem riding it in mildly rainy or wet conditions. As with any vehicle, we recommend exercising sensible judgement and prioritizing safety when riding in such conditions. We don't recommend riding dashmoto® in severe rains or storms.

Question 30

Will it drive on grass and gravel?

Accepted Answer

dashmoto® is not designed for all terrain, however it can handle mild rough surfaces such as uneven pavement, compacted dirt paths, light gravel, or groomed grass surfaces. Just be mindful of the traction.

For insights into how the dashmoto® performs on hard mostly smooth grass surfaces like those found in parks, you might find this video informative: https://youtu.be/qucmXEq1HJQ

Question 31

How does dashmoto® handle inclines or steep hills?

Accepted Answer

dashmoto® is suitable for gentle slopes up to 12 degree inclines which is perfect for urban areas.

Question 32

Does dashmoto® have anti-theft features? How can you prevent it from being stolen?

Accepted Answer

The current version of dashmoto® doesn't have anti-theft features. However, the dashmoto® has a 3 digit pin password option that you can set to prevent people from starting the dashmoto®. Please note that we will not be able to help you reset or retrieve your PIN number should you forget. Another option is to remove the battery and take it with you. While the above two options do not prevent anyone from riding the dashmoto®, it still does not prevent theft as the device remains easily portable. For security and peace of mind, we suggest utilizing a bike lock or cable to secure the dashmoto® against a stable structure, like you would a bicycle.

Question 33

Can I bring my dash 3 on a cruise?

Accepted Answer

Yes, many riders use their dash 3 for traveling on cruise ships. Just check with your cruise line ahead of time to be sure, as every cruise has different procedures and policies regarding mobility scooters.

Question 34

Can dashmoto® be brought on a plane? What does airline approved mean

Accepted Answer

Yes, dashmoto® is very suitable for air travel. Airline approved means you are allowed to ride the in the airport and have the dashmoto® checked in at the gate. The only requirement is for you to take out the battery and bring it with you aboard the plane. Federal Aviation Administration has a special allowance for mobility devices accompanying disabled passengers permitting a battery of up to 300 Wh.

Question 35

What is the expected lifespan of the battery and how do I replace it?

Accepted Answer

dashmoto® has a UL-certified lithium-ion battery which has a lifespan of around 5 years under the usual once a day full charge cycle. It's very common for the battery to last longer than 5 years if not abused. If the battery reaches the end of its lifespan, you will be able to contact our team and we will service your battery.

Question 36

How do I maintain my dashmoto®?

Accepted Answer

There's no special maintenance for the dashmoto®. We recommend you clean it every so often, check your tire pressure (45 psi recommended) and not abuse it past its limitations in terms of speed, weight, and drive surface. For more, read Useful Guide to Cleaning Your dashmoto®:
https://dashmoto.us/blog/cleaning-your-e-scooter

Question 37

Are the tires and brakes replaceable

Accepted Answer

Yes, these are consumables and can be purchase by sending us an email at care@dashmoto.us.

Question 38

Where is it safe to reverse with the dash 3?

Accepted Answer

Reversing is safest on flat, even surfaces where you have full visibility and control. Avoid reversing on slopes or uneven terrain, especially downhill, as this can shift your weight backward and increase the risk of tipping. For any incline, always face forward and ride down with caution.

Question 39

Do I need to wear a helmet?

Accepted Answer

If you are riding outdoors in greater speed than 4 mph, we always recommend wearing a helmet and in some countries/states wearing one is mandated by law. Your safety should come first!

Question 40

How safe are your batteries?

Accepted Answer

We design, manufacture, and test each dashmoto® battery to the most rigorous industry standards. dashmoto® has UL 2271 certification, which is widely recognized by governments around the world as the best standard for the safety of electrical systems for personal e-mobility devices.

Question 41

Where is it legal to ride?

Accepted Answer

It is generally street legal but regulations differ between states and localities. If you have a disability, the ADA guidelines state that mobility scooters like dashmoto® are permitted on sidewalks and within buildings. These scooters can access all public areas unless safety concerns prevent it. As a responsible rider, it's important to be mindful of your surroundings, show consideration for others, and operate at pedestrian-friendly speeds.

Question 42

Is dashmoto® legal where I live?

Accepted Answer

Electric scooters are a relatively new way to travel, and global regulations are still catching up with the technology. It's important to know the local laws where you live, so reach out to the authorities to make sure your dashmoto® fits within their current regulatory structure.

Question 43

Where is dashmoto® made?

Accepted Answer

dashmoto® is designed with passion by our founding team in San Francisco, refined in collaboration with our world-class product design team in New Zealand and manufactured with precision in Taiwan.

Question 44

Are there official terms and conditions?

Accepted Answer

Yes, our Terms and Conditions can be found here: https://dashmoto.us/terms-conditions

FAQ

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Purchase and delivery

Using dashmoto®

Safety and legal

FAQ

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Product

Warranty and returns3 answers

Warranty and returns

Purchase and delivery7 answers

Purchase and delivery

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Using dashmoto®

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Safety and legal