dashmoto® Returns Policy

Online Purchase Returns

If you purchased your dashmoto® directly from us (at dashmoto.us) you can return your dashmoto® within 7 days of receiving your purchase with proof of purchase.

No return shipping fee

We’ve removed the fixed return shipping fee to make returns easier.

Restocking fee

A 3–6% restocking fee may apply based on the condition of the returned unit. To help minimize this, we ask that you limit use to no more than 1 mile before deciding to return.

Shipping fees

Shipping charged at the time of purchase is non-refundable.

Refund method

Approved refunds are issued to your original form of payment. Please allow 5–10 business days for processing and posting to your account.

After 7 days

If more than 7 days have passed since delivery, the unit is no longer eligible for return or refund. However, you are still fully covered under our 1-year Limited Warranty, which includes warranty replacement if applicable.

Submit a Return

1. Submit your claim: Send an email to care@dashmoto.us with your name, order number and reason for returning.

2. Pack your item: Securely pack your item(s) for return. Before sealing the box, please take photos of the contents inside and of the packed box itself. Email these images to care@dashmoto.us for verification

3. Send your package: Once you submit your claim, you’ll be given a Shipping Label to print or present at your chosen drop off point.

4. Receive your refund: Once your package has been received and reviewed at our return location, we will refund you to your original method of payment. Please note that these refunds can take up to 5-10 business days to process.

Warranty

We stand by our products and provide a one year warranty (not including tires and brakes).

We repair or replace your dashmoto® for up to one year from the purchase date. Read the full terms of our warranty here.

Repair: Should a small issue arise, we send out replacement parts and guide you through the process

Replace: In the rare occasion that the dashmoto® needs a full replacement, we'll send you a replacement dashmoto®.